Treating Customers Fairly

Treating Customers Fairly Statement


The Financial Conduct Authority (FCA) has six key outcomes for Treating Customers Fairly and all firms must demonstrate that they have them embedded within their everyday culture.

The six key FCA outcomes are as follows:

Outcome 1: Consumers can be confident that they are dealing with firms where the fair treatment of customers is central to the corporate culture.

Outcome 2: Products and services marketed and sold in the retail market are designed to meet the needs of identified consumer groups and are targeted accordingly.

Outcome 3: Consumers are provided with clear information and are kept appropriately informed before, during and after the point of sale.

Outcome 4: Where consumers receive advice, the advice is suitable and takes account of their circumstances.

Outcome 5: Consumers are provided with products that perform as firms have led them to expect, and the associated service is of an acceptable standard and as they have been led to expect.

Outcome 6: Consumers do not face unreasonable post-sale barriers imposed by firms to change product, switch provider, submit a claim or make a complaint.

Our Policy at Verity Wealth Management with regards to Treating Customers Fairly is to ensure we balance our customers needs with those of our firms needs; being absolutely clear about what the firm and its services offer to you and being totally transparent about our fees and the levels of service we provide:

In doing so, this specifically requires that:

  1. Our customers fully understand the nature of the services we provide, including our terms, conditions and charges
  2. Our customers fully understand the risks inherent in the markets and securities in which they invest through us.
  3. We communicate to you in an open, transparent and easily understandable manner and have a clear understanding of our Customers investment objectives, investment experience, attitude to risk, financial standing and resources.
  4. We must be clear about the suitability of our recommendations to our customers.
  5. We will not promise to provide services we are not able or equipped to deliver.
  6. Training and Competence programs are embed the concept of “Treating Customers Fairly” within our company culture.
  7. Our complaint procedures must be clear, unambiguous and impartial.
  8. We must be able to measure the effectiveness of our policies of treating customers fairly.

Registered Office Address

Suite 11, The Hub
New Century House
Crowther Road
Tyne and Wear
NE38 0AQ

Registered in England No: OC342327

Mrs. S M Pickering and Mr. P T Pickering

Verity Wealth Management LLP is a Limited Liability Partnership

Verity Wealth Management LLP is authorised and regulated by the 
Financial Conduct Authority.

Contact Us

If you'd like to find out about any of our services, what we can offer you, or for anything else, please you use the form below to get in touch.

The guidance and/or advice contained within the website is subject to the UK regulatory regime and is therefore primarily targeted at customers in the UK.

The Financial Conduct Authority does not regulate taxation and trust advice.

Verity Wealth Management LLP. Registered office and Postal address: Suite 11, The Hub, New Century House, Crowther Road, Washington, Tyne and Wear, NE38 0AQ
Verity Wealth Management LLP is authorised and regulated by the Financial Conduct Authority
Verity Wealth Management LLP is a Limited Liability Partnership

Tel: 0191 516 6353.  Email:

Registered in England Number: OC342327 - We are entered on the Financial Services Register No 618523